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apology
T. O. Leary, 5 Steps to an Effective Apology, 2008. [Online]. Available: http://www.pickthebrain.com/blog/5-steps-to-an-effective-apology/.
Whenever there is a disturbance in one of your relationships, you should genuinely apologize. It was partly your fault.
WikiHow Authors, How to Apologize, 2012. [Online]. Available: http://www.wikihow.com/Apologize.
A sincere apology involves more than a quick "I'm sorry"