When we look at the topic forgiveness, we also need to look at the the nature of the harm or offense.
The Injury or Offense
Was the offense a one time event that was out of character for the offender. Is the offender normally a responsible virtuous person who made a mistake? Did he try his best to repair or rectify the damage or mistake?
Or was the offense made by an offender who has a habit and a history of habitually hurting people and not doing anything to repair or replace what was damaged? Does he typically get angry whenever confronted about his behavior?